USPS Informed Delivery: Track Packages and Check Mail Online

With the informed delivery, the users can digitally preview their mails, can manage their packages, and also can schedule them to arrive soon. With this service, you are allowed to view the greyscale images of the exterior, address side of letter-sized mailpieces, and you can also track the packages at any one location of your choice.

Want to know more? Go through the details of the USPS informed delivery below:

What is Informed Delivery?

Informed DeliveryUSPS Informed Delivery is a free notification service which is optional to have that allows the consumers with the opportunity to view their letter-sized mailpieces digitally. The users can also manage their packages that are scheduled to arrive soon.

This service makes it easier for the consumers to view what is going to come to their mailbox anytime and anywhere they want. They can even view this information while they are travelling. You can view this info on a computer, tablet or smartphone. The United States Postal Service digitally images the front side of the mail, which passes through the automated equipment, to automate the sortation and delivery of the mail. Then, USPS uses these images to give digital notifications to the consumers well in advance, much before the delivery of the mail happens.

This service is curated to benefit the entire household by making sure that everyone gets to see the mail and package delivery every day. Using this service, the users can preplan and pre-execute some action even before the mail reaches their mailbox. This also provides the mailers with a chance to engage the users through a coordinated direct mail and digital marketing drives.

So, with the informed delivery, the users can:

  • Digitally preview their letter-sized mail: The Informed Delivery offers the consumers with a digital preview of their household’s incoming mail which is going to arrive soon. The customers can view greyscale images of the exterior. They can also view the address side of incoming letter-sized mails but not the inside contents. The consumers can do so through the email or an online dashboard. These images are available for letter-sized mails that go through the USPS’ automation.
  • Manage packages: You can also get the USPS Tracking updates for all your incoming packages. You can additionally give some delivery instructions, manage notifications, and also schedule a redelivery.

How Does Informed Delivery Work?

Now that we know that the Informed Delivery permits the consumers to get in touch with their incoming mails and packages at an easy online location, let us also tell you that the images of the mailpieces can also be viewed on my USPS dashboard by logging on to the informeddelivery.usps.com.

It is also important to note that the images of the large mails like catalogues or magazines are only accessible if the mailer conducts a synchronized digital marketing campaign. The dashboard displays the images of the mailpiece till seven days and packages information till 15 days.

Most of the USPS domestic packages that are attached to the address mentioned on the USPS account will be available on the Informed Delivery dashboard. For the items with USPS Tracking, the consumers can see the delivery status of packages, give Delivery Instructions, and also manage their notifications along with scheduling redelivery from the USPS dashboard. You can also get the Tracking updates for incoming packages through a separate email or via text notifications. The users can also choose to get the email or text notifications with tracking status updates for their incoming packages.

To use the informed delivery, you need to do the following:

  • Find out if Informed Delivery is available in your area: you can find the same by entering the zip code of your area in the empty search box.
  • Create an account: Firstly, you need to create an account. You can use your personal USPS.com account or sign up for one today.
  • Verify identity: The next step is to verify your identity. By doing so, you can protect your privacy and personal information by verifying your identity and also the address.
  • Receiving the notifications: The last step is to start receiving the notifications. You can get these notifications on any smartphone, tablet, or PC.

How Do I Sign up for Informed Delivery?

Sign up For Informed DeliveryYou can sign up for USPS Delivery if you live in an eligible residential address and you can verify your identity. To sign up for this service, follow the process below:

  • Go to the link: informeddelivery.usps.com
  • Choose “Sign Up for Free.”
  • Write your address to see if you are eligible for this service
  • If it is not eligible, go on to create an account so that you may use USPS Click-N-Ship or Postal Store.
  • Now go to your usps.com account
  • If you do not have a usps.com account, you can create it.
  • Now that you have your usps.com account choose “Informed Delivery” which is mentioned on the top right of your profile page.
  • Choose “Enroll” and scroll down to the Informed Delivery box which is given under “Account Management”.
  • Click the box, and it will get expanded.
  • Select the correct boxes to check the terms and conditions. Also, certify your address.
  • Choose “Enroll in Informed Delivery” to go further.
  • Fulfill the Id verification questions
  • Select the Informed Delivery by clicking “Enroll”. Now you need to fill the details like your username, password, security questions, and contact information. This will help to create your profile.
  • Now, complete the ID verification process.
  • You will start getting the notifications within 7 days.

What Does Informed Delivery Cost Consumers?

This service is free of cost. It is provided to Informed Delivery users at no extra cost.

USPS Informed Delivery App:

You can download the USPS Informed Delivery App to see the incoming mails. With this app, you can also track the incoming packages anytime, anywhere on your smartphone or tab. It is free of cost. This app is available for iOS, Android, and Windows.

Informed Delivery FAQ:

Q: I reside in a ZIP Code where the Informed Delivery service is offered, but still my address is not eligible for Informed Delivery. Why so?

A: To provide the images of the mail to the right user, every multi-unit building on each carrier route are identified and coded to the unit level. Though most of the addresses are coded at this level, this coding process also in the high-density areas, is still in progress. If you reside in a multi-unit building and you have logged on to your USPS account, but the sign-up shows that your address is not eligible, we cannot provide you this service until the coding gets complete.

Q: I have requested the USPS informed delivery. When will I start getting the images of my mail and package notifications?

A: The activation time may vary with certain things, but normally you will start getting the notifications within three working days.

Q: I have successfully signed up, but still I have not yet got any notification for my packages and mails, why?

Informed Delivery NotificationA: You will get the notifications with images on the days when the mail will be processed or delivered. You will not get notifications when there are no mails to be delivered. You will also not receive notifications on Sundays or USPS holidays. The notifications are sent online when there is an update on the status of the package.

If you are still not getting the notifications, please check your spam filter settings, deleted items, and junk email folder. Also, make sure to check the email address that is there on your usps.com profile. Do add USPSInformedDelivery@usps.gov to the email contacts to stop the spam filter from blocking the feature. The email device and your mail provider settings also would have an impact on the display of the mail images. You will get further details on the needed settings by your email provider.

If you are not getting notifications by email and you would want to have this feature, please check your email Opt-In settings on the informeddelivery.usps.com dashboard. To receive text notifications about your packages, you can go to the “Settings” tab in your dashboard and then punch in your correct contact number under the Contact Details section.

Q: I am not able to sign up for Informed Delivery because I cannot verify my identity online. Why is my online id verification not happening? And if I cannot verify my identity online, then how to subscribe to this feature?

A: Security and privacy of the users is a matter of prime importance to USPS. There is an Informed Delivery sign up process that needs you to verify your identity. But, sometimes a person may find that he cannot complete online verification. If you are unable to do so within your Informed Delivery account online, then you may do this at a specific USPS location. To find out the nearest Id Verification Service location, follow these steps:

  • Go to your personal usps.com® account
  • Choose the “Informed Delivery” tab which is mentioned on the top right of the page
  • Select “Enroll”
  • Now select “Informed Delivery”, which you can find in the Account Management section
  • If you have not been able to verify your identity online in the last 72 hours, you will see “Verify Your Identity” in red letters
  • Select “Enroll in Informed Delivery”
  • There will be an option to pursue In-Peron Identity Verification
  • Select “Opt-in” under this option
  • Now, you will notice a list of USPS locations that allows Identity Verification Services near your location.
  • In the search box which is right below the table, enter in a new ZIP Code™ location to search for additional Identity Proofing Facilities
  • Go to the bottom of the list
  • Choose “Continue to In-Person Proofing”
  • The page will redirect you to more information, and you will receive an email with more instructions
  • Go through the information given on the Informed Delivery page
  • Get all the needed documentation and forms of identification for the Identity Verification Service facility.

Q: How does the feature of Informed Delivery work and what will I be able to see?

A: The incredible feature of the Informed Delivery permits the customers to view the mails they are expecting to receive. It also helps the users to manage their parcels at a suitable and online location. Using this feature, the customers will be able to get the notifications via email which will have the images of the exterior or the address part of their letter-size mailpieces, they are expecting to receive. You can also view those images on the website informeddelivery.usps.com on the Informed Delivery dashboard. Please note that you will get to see the images of the larger mail sizes like catalogues and magazines, only when the mailer arranges a synchronized digital marketing campaign.

The mail items that have the USPS Tracking enabled, the customers can see the status of the delivery of the packages, give the Delivery Instructions, manage the notifications, and arrange redelivery from the dashboard. The domestic USPS parcels that have the address allied to the USPS account will be accessible on the Informed Delivery dashboard by default. The customers will also get the USPS Tracking updates for the parcels they are expecting through a separate email or via text notifications.

The dashboard of the Informed Delivery contains the preview of the mail images till 7 days. The package information will be available for the 15 days of the delivery of the package. The customers can choose to get email or text notifications for the latest status of their impending packages.

Q: Can I see the images of all my mails?

A: Images are displayed for the mails that go through the USPS automation equipment. Some flat mailings will display only a notification stating, “A mailpiece for which we do not have an image was included in today’s mail.”

Q: How frequently Informed Delivery email notifications are sent?

A: USPS generates an email each day. If the mail is not processed that day, the user will not get an Informed Delivery notification. Notifications are also not sent when there is no mail to be delivered, Sundays, or USPS holidays.

Q: How do I receive email notifications?

A: You will get it in your email inbox. You can allocate a separate email in your usps.com account profile to get notifications.

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