At USPS, everyone attempt to provide you with the best of services in shipping your parcel in and out of the US. The attempt is also to provide you with complete information about your shipment at every movement it makes. Tracing in essential so that you do not worry about the timely delivery of your package. Each of your parcels is linked with a unique tracking number using which you can conveniently track your post. Let us look into the details of this entire issue of postal tracking.
Accessing Delivery Information (USPS Tracking):
USPS provides complete information about your shipment, i.e., the date, time, location of the current area as well as the delivery address details. This way you can virtually be present with your parcel every time. Tracking facilities also give you information on the delivery location of your items such as the mailbox, neighbors and the reception desk of the delivery address.
For accessing all these facilities, all you need is the USPS tracking label number. To provide maximum customer satisfaction, we provide numerous ways for you to track your parcel. You could trace your package at any location by using one of the following methods.
1. You could log on to USPS.com and use the ‘USPS tracking‘ facility available at the website.
2. You could otherwise log on to myUSPS.com and use the text message facility for tracking.
3. By direct calling method, the contact number is 1-800-222-1811. You could contact USPS at the following timings:
Monday – Friday: 8:00 a.m. to 8:30 p.m.
Saturday: 8:00 a.m. to 6:00 p.m.
Sundays and holidays: closed
4. For shipments with Certified Mail as extra service, file transmission is another option.
The information USPS provides remains available for you to access from the date of delivery to 120 days after the parcel delivery.
Your label number from the packaging becomes an essential part of the entire tracking process. Without it, it becomes impossible for USPS to assist you in any way when it comes to tracking your parcel.
Now, we often face a query from our customers which states that their USPS tracking number has changed. Well, this is a confusion which needs to be cleared immediately. Your USPS number is a 22-digit number signifying the electronic option USPS tracking. The first two digits are check digits which are not needed as a part of the confirmation number. Therefore, these number you see in your email confirmation notice contains is your USPS tracking number minus the check digits. That’s all! Hence, we request you to use your original tracking ID when you do any online searches.
Another myth is that if the scan is absent on the mail piece, customers are inclined to believe that the shipment wasn’t delivered. We need you to understand that it is also possible that the scan was not detected. Thus, we request you to look for other confirmation details so that you may be sure about the confirmed delivery of your shipment.
If you do not find the delivery scans in our system, but you know that the shipment has been delivered, then you may request a refund of the USPS tracking fee excluding the postage. The postal service is liable for refunding your payment if the delivery information cannot be produced within 30 days from the date of mailing.
Applying for a fee refund is a simple process. You need a PS form 3533, Application and Voucher for Refund of Postage and Fees. You need to submit this along with the proof of service accession, and you may duplicate this copy for future reference.
What to do if USPS Tracking Mailpiece hasn’t been Delivered?
For a first-class mail, the average delivery time is 2-3 days. Since the First-Class Mail services receive tracking facilities only after delivery at the recipient’s post office, USPS does not provide any tracking details before that. As such, USPS gives the details of the date of delivery only after it has reached the addressee’s post office. No tracking facility is available throughout the mailing procedure. Since a First-Class shipment is not fixed with an all-time tracing facility, USPS cannot provide the due date in advance.
If a situation arises wherein you do not receive your Priority Mail or the First-Class shipment within five business days from the date of mailing, you may call USPS at 1-800-ASK-USPS (1-800-275-8777). Here, the customer service representative will take note of your mail loss or some other issue that you may be facing. You may also visit the postal inspection service website to report a mail theft.
USPS will attempt to get you back your mail once they locate it.